OUR CLIENTS HAVE SPOKEN

 

When I opened my doors for business about a couple of years ago, I purchased an application to run the operation of my pharmacy.  After working hard for a couple of months to load my inventory and get the system to work, I was very surprised to see that labels sent to the networked printer do not print, when they do actually print, they do so after a long period of time (about 20 minutes). My application vendor points the finger at my printer manufacturer, and vice versa. I was left in the dark for two more months until my pharmacy technician suggested that I call Binary Enterprises Inc because of a positive experience she had with Binary’s engineers at her previous employment. Within just a couple hours, an engineer at Binary has accessed my network remotely and identified a network configuration issue related to windows XP and my application legacy printing with LPT port capture.  The problem was rectified, and my printing smooth.  From that point on, I called Binary for all my IT issues, they always helped me.

Lisa betts, RPH, RX solutions Inc, Chicago

 

I do not know what I would have done without Binary Enterprises, Inc. I run an IV and DME home care pharmacy with 20 employees total. I could not hire a full time IT person because I needed to keep the cost down, so I called Binary for almost every technical need.  My e-mail server was being bombarded with spam, I called Binary, the problem was fixed.  The accountant works from home, he had some issues connecting to the main server on the intranet. He calls Binary, the engineers did things with the terminal server, bingo, he was in! … I felt that I was paying too much of a monthly charge for an operation software from a vendor who was not delivering adequate support; I discussed that with Binary.  In a blink of an eye, Binary Enterprises Inc set me up with a nice web-based system; they even imported the patient demographics and inventory from the old system!

Denise Herrera, Patient Services Coordinator, Max Care pharmacy, Atascadero, California.

 

 

As a PI coordinator, I had found the process of reporting PI data very labor intensive and time consuming until my company started to use the web-based PI system “OUTCOME/HEALTH CARE METRICS” from Binary Enterprises, Inc. The expert design of the entry forms makes it very easy to collect data into the system. There is not a single report I need that the system does not offer. I no longer need to spend time mailing my data to my company headquarter anymore because the Binary Enterprises system allows the headquarter to process any location PI data. Once I needed help to understand a chart generated by the system, I dropped an e-mail to Binary support, I was amazed how quick an engineer responded and how well he explained the information on the chart.

Kristina D., PI coordinator, Chartwell .

 

 

I needed to develop a web site for my IV and Respiratory pharmacy. I wanted to have more than just an informative web site. I wanted to offer my patients and payers the opportunity to rate our services. I spoke to many vendors but Binary was the only company that understood the language of the business, and had the technology to deliver. At no times, they delivered a website where we could carry out patient services, patient and payer satisfaction surveys. We could even do job postings and accept resumes of prospective employees right from our web site!

Steve G., VP of Information Technology, New England Home Therapies, Southboro, Massachusetts.